Customer Service Executive

Job Detail
Industry
Insurance / Takaful
Functional Area:
Client Services & Customer Support
Job Type:
Full Time/Permanent ( Rotating‎ )
Department:
Operations
Job Location:
Riyadh, Saudi Arabia
Gender:
Female
Nationality:
Saudi
Career Level:
Entry Level
Education:
High School or Less
Minimum Experience:
1 Year
Work Permit:
Saudi Arabia
Apply By :
Jan 24, 2019
Posted On:
Oct 24, 2018
Job Description

Answer calls and respond to emails.

Handle customer inquiries both telephonically and by email.

Manage and resolve customer complaints.

Identify and escalate priority issues.

Follow up customer calls where necessary.

Document all call information according to standard operating procedures.

Complete call logs.

Produce call reports.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Follow communication procedures, guidelines and policies.


Required Skills

Verbal and Written communication skills
Listening skills
Customer service orientation
Organizational skills
Judgment
Adaptability
Team work