Answer calls and respond to emails.
Handle customer inquiries both telephonically and by email.
Manage and resolve customer complaints.
Identify and escalate priority issues.
Follow up customer calls where necessary.
Document all call information according to standard operating procedures.
Complete call logs.
Produce call reports.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Verbal and Written communication skills
Customer service orientation