Help Desk Officer

Job Detail
Industry
Insurance / Takaful
Functional Area:
Help Desk
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day)‎ )
Department:
IT
Job Location:
Riyadh, Saudi Arabia
Gender:
No Preference
Nationality:
Saudi
Career Level:
Entry Level
Education:
Bachelors
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply By :
Nov 28, 2018
Posted On:
Aug 28, 2018
Job Description

Ø First line of IT support in Najm IT through phone and email and service desk application for all Najm employees and stakeholders.

Ø Strictly follow the instructions provided under IT service desk document.

Ø Understand the issue from users and assign the ticket to backend support team.

Ø Ensure communication with users and fix the issues that related to IT .

Ø All assigned tickets must follow and ensure it gets address within SLA time.

Ø All auto assigned ticket must follow and ensure it gets address at its earliest.

Ø Responsible for deliver and manage the HHD devices.

Ø Responsible for remove user credentials and accessibility for retired employees.

Ø install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

Ø Provides advice and guidance to colleagues regarding incidents.

Ø Maintain installed PCs, networks, telephone systems , CCTV , Attendance Machine , Door Access and peripherals with routine maintenance.

Ø Identify, log and resolve technical problems with software applications or network systems

Ø Identify potential changes and system improvements to present to senior team leaders for consideration and implementation