تفاصيل عن الوظيفة
المجال المهني
التأمين
المجال الوظيفي:
Help Desk
مجموع المناصب:
1
نوع الوظيفة:
دوام كامل ( دوام صباحي‎ )
القسم:
IT
مكان العمل:
الرياض, المملكة العربية السعودية
الجنس:
غير مهم
الجنسية:
سعودي
المستوى الوظيفي:
مبتدئ
التعليم :
شهادة بكالوريوس
الحد الأدنى من الخبرة:
2 سنوات
رخصة العمل:
المملكة العربية السعودية
آخر تاريخ للتقديم :
٢٨ نوفمبر ٢٠١٨
تاريخ النشر:
٢٨ أغسطس ٢٠١٨
المهارات المطلوبة

Ø First line of IT support in Najm IT through phone and email and service desk application for all Najm employees and stakeholders.

Ø Strictly follow the instructions provided under IT service desk document.

Ø Understand the issue from users and assign the ticket to backend support team.

Ø Ensure communication with users and fix the issues that related to IT .

Ø All assigned tickets must follow and ensure it gets address within SLA time.

Ø All auto assigned ticket must follow and ensure it gets address at its earliest.

Ø Responsible for deliver and manage the HHD devices.

Ø Responsible for remove user credentials and accessibility for retired employees.

Ø install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

Ø Provides advice and guidance to colleagues regarding incidents.

Ø Maintain installed PCs, networks, telephone systems , CCTV , Attendance Machine , Door Access and peripherals with routine maintenance.

Ø Identify, log and resolve technical problems with software applications or network systems

Ø Identify potential changes and system improvements to present to senior team leaders for consideration and implementation